FAQs
What Should My Lil’ Kicker Wear to Class?
Your Lil’ Kicker should dress in comfortable athletic apparel and closed-toed/flat-soled shoes. Please note that we don’t use cleats on the indoor turf. For Jackrabbits, Big Feet, Micro and Skills Classes, we suggest Shin guards and Socks.
Make-Up Classes:
We will not reimburse or credit you for missed classes. We will, however, do our best to help schedule you a make-up class. Make-up classes can be scheduled at any of our facilities and are subject to available space. Make-ups do not carry over into the next session. Makeup classes can not be scheduled during the last week of the season.
Parental Policy:
Parents are required to stay within the facility during their child’s class.
Discounts:
Multiple Class Discounts: Participants who register for two or more classes per week, in the same session, will receive 20% off all additional classes during the season.
Sibling Discounts: Siblings are defined as children that reside in the same household and are under the care of the same parent/guardian. After one child is enrolled, the discount is 20% off for siblings enrolled during the same season.
What Should We Bring to Class?
Make sure to have those comfortable clothes, flat soled shoes, shin guards, socks and don’t forget a Water Bottle!
Transfer Policy:
Customers may transfer their child at any point in the session, provided there is space available in the desired class.
Registration:
Spaces in classes are not guaranteed without payment. Partway through the season, we will hold a priority registration for current customers to re-register for their current classes. At that time, should you desire to change classes for the next session, you may ask to be put on a wait-list and will be contacted just before registration opens up to the public, to let you know whether we were able to register you for your preferred class.
Trial Classes:
All first time trial classes are free of charge for customers NEW to the Lil’ Kickers program. Customers may only do trials in classes that have space available. You can schedule your free trial class online.
Refunds and Credits:
All cancellation requests must be submitted via email at least 48 hours in advance to lilkickers@theplexpdx.com and must include your child’s name and class.
If requested at least 48 before the season starts, a full refund will be issued minus a $20 processing fee per child.
Once the season begins, refunds are prorated based on the number of remaining classes and are subject to a $40 processing fee per child. As an alternative, families may choose a prorated credit for future enrollment, which does not incur a processing fee.
In the final four weeks of the season, refunds will not be issued, but a prorated credit will be available.
Annual membership fees are non-refundable. Refunds/Credits will not be granted for missed classes.
Credits remain on the account until used and can be applied toward a future season, facility rental, birthday party package, or for another family member on the account.
Still have questions?
pdxlilkickers@comcast.net
lilkickers@theplexpdx.com
(503) 810-9266
(503) 297-4145